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FAQ

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Straight answers about how PinSpot works, what it costs, and what to expect. Don't see your question? Call or text (614) 602-2462.

Getting started

Why does my Google Business Profile matter so much?

For most local businesses, your Google Business Profile is the first thing customers see — often before they ever visit your website. It shows your hours, photos, reviews, and phone number right in Google Search and Maps, and it plays a big part in how and where your business shows up when people nearby search for what you do. A complete, active profile helps you get found; a neglected one sends those customers to your competitors.

What does PinSpot actually do?

We manage your Google Business Profile for you, every week. That includes uploading fresh photos, publishing 2–3 Google Posts per week, responding to every review within 24 hours, keeping your hours and contact info accurate, optimizing your categories, services, and description, and tracking where you rank across your service area. You get a clear monthly report on what we did and how your visibility changed.

Who is PinSpot for?

Small, owner-operated local businesses that get customers from Google — think HVAC, plumbing, roofing, landscaping, dental, chiropractic, medical, and legal practices. If customers search “near me” for what you do, we can help.

Do you only work with businesses in Columbus?

We're based in Dublin, Ohio and focused on the Columbus area, but Google Business Profile management is done online, so we can work with businesses elsewhere too. Reach out and we'll talk it through.

Pricing & contracts

How much does it cost?

The first month is $399, which covers a one-time setup: a full profile audit, category and services optimization, a rewritten business description, an initial photo upload, responses to past unanswered reviews, and geo-grid tracking for up to 5 keywords. After that, it's $299/month for ongoing management.

Is there a contract?

No. There are no long-term contracts. You can cancel anytime.

Do you offer pricing for multiple locations?

Yes. Ask us about multi-location pricing.

Do you build websites too?

Yes. Custom websites and digital services (like CRM setup, automations, and AI-powered workflows) are available and quoted separately. See Additional Services.

How it works

Do I need to give you my Google password?

No. You add PinSpot as a manager on your Business Profile through Google's built-in access settings. You stay the owner, and you can remove our access at any time.

What if I don't have a Google Business Profile yet?

No problem. We can help you create and verify one as part of getting started.

How much of my time will this take?

Very little. After a short kickoff to learn about your business, we handle the work.

Results

What is geo-grid tracking?

It's a way to see where you actually rank on Google Maps across your service area. We run simulated searches from a grid of points on the map and record your position at each one, so you can see where you show up — and where your competitors beat you.

How long until I see results?

Every business and market is different. Some businesses see changes within the first few weeks, while competitive categories take longer. Your monthly report and geo-grid tracking show you exactly how your visibility is changing over time.

Can you guarantee I'll rank #1?

No — and you should be cautious of anyone who does. Google decides rankings. What we can promise is consistent, ongoing work on the factors that influence local rankings, and transparent reporting so you always know where you stand.

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